What coverage usually includes
- Dead pixels or failed displays on smart screen boards
- Switches that double fire or stop registering
- Sensor failures where the cursor tracks wrongly everywhere
- Battery cells that collapse far below claimed runtime
- Charging port faults not caused by physical damage
What almost never counts
Liquid spills, drops, cracked shells, peeled coatings and normal switch wear after heavy years are wear and tear, not defects. Keep drinks on a different desk; it remains the number one killer we see.
Claiming without stress
Keep your invoice photo safe from day one, note the purchase date, and describe the fault precisely: which key, which situation, how often. Precise claims move fastest through any service channel.
Our promise
Every TechExcell listing states warranty terms in writing before payment. When something fails inside terms, message us with the invoice and we handle the rest.